Personalised support beyond diagnosis
Understanding your diagnosis
These sessions, led by our experienced and approachable clinicians, are designed to help you make sense of your recent diagnosis, whether ADHD, autism, or a combined diagnosis. We’ll work with you to explore your diagnosis in practical terms, breaking down complex information into clear, relatable insights that support your understanding and confidence.
These sessions are not about trying to change who you are, but to celebrate you and help find ways to manage things you might find difficult.
We encourage you to have to hand anything that will help you feel at ease, whether it’s a fidget toy or something that helps you feel safe and comfortable. Regular breaks can be agreed and you can go at your own pace. The aim of the sessions is to find out what works best for you, in a number of areas of your life.
Keeping you safe
Our clinician’s are here to keep you safe, whilst what you tell them during your sessions is confidential if at any point, they are concerned that you or someone else is in immediate harm or danger they may need to break that confidentiality and tell someone trusted. Your clinician will explain all of this to you during your sessions.
If you are concerned at any time about how you are feeling or that things are feeling so overwhelming, please reach out to a trusted adult for support.
If you feel that you cannot keep yourself safe you can always go to your local Accident and Emergency Department at your local Hospital.
What to expect
Our Patient Services Team will be in touch via telephone to arrange your introductory support session, this may be just for you or with a parent or trusted adult. This session will be delivered via a secure video platform and a link will be emailed to you once you have found a suitable time and date for your first session.
Your first 60-minute session may feel a bit strange to start with, but your clinician will want to get to know you and how you work. Together you can decide on what you would like to work on and focus on not only things you are finding difficult but also areas you are excelling in. Future sessions will be held weekly and for 60 minutes.
Further support
Contacting us
If you have any questions please feel free to contact us on 0333 070 5630 or email servicesupport@xylaservices.com
We are here to help you.
Emotional and wellbeing support
- Young Mind Crisis Messenger text YM to 85258 for free, 24/7 support.
- Child line Call free on 0800 1111 or visit the website.
- Download calm harm app.
- Download either Smiling Mind, Calm or Headspace app.
Frequently asked questions
These sessions are educational, and will include information to help you understand your diagnosis, the common symptoms you may be experiencing, and specific tools and techniques to help you with the difficulties you may be experiencing.
Sessions are held remotely, we find this makes it easier to attend and makes sessions more accessible. Sessions are held via a secure video connection, this is to ensure that you get the most of out of your sessions.
We recommend you attend sessions weekly, however, our team can support you to book the appointments around your schedule and at times that work for you.
We find that people gain more from their sessions through regular attendance, however we understand that there may be times when circumstances change.
Please contact our patient support team on 0333 070 5630 who will be able to cancel your session for you.
Please note that if you miss two or more sessions without notice that may result in discharge from the service.
