Your questions, answered by our experts

Xyla provides gold-standard ADHD and autism assessments for adults and children aged 7 and over. Our assessments are NICE-compliant, meaning our clinicians follow NHS-recognised diagnostic tools and adhere to the highest standards of practice. Beyond diagnosis, we offer personalised support, including therapeutic intervention, wellbeing and lifestyle education, and expert guidance on medication and treatment options.

Our services are delivered entirely online, so you can access trusted, quality-assured assessments and expert support from the comfort of your home. We have a proven track record in delivering thousands of remote ADHD and autism assessments, along with expert post-diagnostic care.

If you’re unsure whether to seek an ADHD, autism, or combined assessment, our free pre-assessment consultation can help. Our experienced team will guide you based on your experiences, symptoms and history to ensure you receive the most appropriate evaluation.

In most cases, yes. Our assessments are conducted by qualified clinicians using standardised tools (such as Conners and DIVA-5 for ADHD, and ADOS-2 for autism) and follow best clinical practices in line with NICE guidelines. Schools, employers, and other services generally accept our diagnostic reports to support reasonable adjustments, educational plans, or workplace accommodations.

However, acceptance can vary. Some NHS services may require their own assessment before prescribing medication, and local authorities may have specific requirements for Education, Health and Care Plans (EHCPs). We’re happy to support you through any next steps and, with your consent, can share your report with your GP to help ensure coordinated care.

We offer a free 15-minute phone call with one of our specialists to explore how we can support you. We’ll take time to understand your or your child’s experiences, symptoms or concerns and offer guidance on what support or assessment options might be right for you. There’s no obligation, just reassurance and a helpful starting point.

• Pre-assessment – You’ll complete some questionnaires and may be asked to share past reports or involve someone who knows you well.
• Clinical assessment – A structured, online session using trusted tools like the DIVA-5 for ADHD or ADOS-2 for autism.
• Diagnosis and feedback – You’ll receive a detailed report and have a feedback session to discuss your results
• Post-diagnostic support – Based on your needs, we’ll provide recommendations for treatment options such as therapy, wellbeing and lifestyle education, medication guidance, or referrals for further support.

NICE (National Institute for Health and Care Excellence) guidelines provide evidence-based recommendations for healthcare practices. They ensure that assessments, treatments, and care are delivered to the highest standard, promoting safety, quality, and consistency in healthcare. Xyla follows these guidelines, meaning our services are delivered to the highest standards of care.

The DIVA-5 is a structured assessment tool used to diagnose ADHD, while the ADOS-2 is used to assess autism. Both are validated, trusted tools that help clinicians gather important information for an accurate diagnosis.

Yes, absolutely. We take your privacy seriously and adhere to the highest standards of data protection and clinical governance. All of our services are fully GDPR-compliant, ensuring that your personal information is handled securely and confidentially. For more details, please refer to our Privacy Policy.

No referral is needed. However, involving your GP can be helpful, especially when gathering medical history or coordinating follow-up care.

You can pay securely online for all our services, including assessments, post-diagnostic support and treatment options. We also offer Klarna, giving you the flexibility to spread the cost over time with interest-free instalment options, so you can choose a plan that works best for you.

Currently, we do not accept private medical insurance for these assessments.

We’ll ask for your and/or your child’s:

• Personal and medical details
• GP contact information
• Developmental and mental health history
• Current concerns and symptoms
• Relevant reports or observations from school, work, or family

Yes. It’s recommended to notify the NHS service if you choose a private assessment, so your spot can be offered to someone else.

Following an ADHD diagnosis with Xyla, medication may be recommended if appropriate. While we don’t currently prescribe medication, we’re working towards offering this soon. In the meantime, we’ll provide clear guidance on your next steps, including how to explore medication options.

As part of our personalised and holistic approach to care, you’ll also have access to post-diagnostic support pathways focused on wellbeing, lifestyle and education.

Xyla offers shorter wait times, flexible scheduling and dedicated support throughout the process, without compromising on clinical standards. We follow NICE guidelines and use gold-standard tools like the DIVA-5, ADOS-2, and structured clinical interviews. Our clinicians are highly trained and experienced, and you’ll receive a detailed diagnostic report and support plan after your assessment.

We offer same-week appointments to book your free 15-minute consultation. After your pre-assessment call and once you’ve submitted any required forms, you can typically schedule your clinical assessment within one to two weeks.