The exceptional care we received from Xyla

“We couldn’t be more grateful for the exceptional care we received from Xyla.”

“Our 9-year-old daughter has suspected ADHD, and after waiting over a year on the NHS waiting list, we turned to Xyla in search of answers. We had previously gone through the NHS assessment process with our son, which, although ultimately helpful, was lengthy and conducted face-to-face. Because of that experience, I was initially slightly hesitant about the virtual format Xyla offered – I wasn’t sure it could match the depth and connection of an in-person assessment. But from the very first five minutes, all those doubts disappeared.

Our clinician immediately put both my daughter and me at ease. She was calm, compassionate, professional, and most importantly, genuinely human. Her approach was warm and flexible, allowing our daughter to feel comfortable while thoughtfully balancing how much input to involve from us as parents.

Our primary concern was ensuring that our daughter receives the right support in school, especially with the transition to high school approaching. The timeliness and quality of the assessment have been truly life-changing. Rather than waiting indefinitely, we now have clarity, direction, and a sense of relief as we move forward.

Xyla delivered outstanding service from start to finish. Their expertise, empathy and clinical excellence far exceeded every expectation. We are deeply thankful and wholeheartedly recommend them to any family navigating similar challenges.”

With gratitude,

Parent navigating neurodiversity, UK